Scott Equipment, Material Handling Division in Baton Rouge Elevates Service

Scott Equipment, Material Handling Division in Baton Rouge Elevates Service

Customer service second to none, teamwork and dedication are what you’ll find when you visit the Scott Material Handling division in Baton Rouge. If you dig deeper, you’ll find leadership and hard work drive their success.

General Manager Chris Landry, who started with Scott two months ago, is a humble man but one with a great vision for the service and sales that Scott customers have grown accustomed to over the past 75 years. Landry served in the United States Marine Corps, rising to the rank of Lt. Colonel before retiring recently. He led operations and logistics in combat zones including Iraq and Afghanistan. However, he’s quick to focus more on his employees’ experience than his own.

“The dedicated employees here know what our customers depend on daily from Scott Equipment,” said Landry. “We work together as a unit, dedicated to overcoming any challenges our customers may face and helping them overcome them as quickly as possible. My experience in the Marine Corps translates perfectly into the environment of Scott Equipment. Regardless of the scenario, we will help you purchase and service a superior product and make sure that we have done everything in our power to help your business succeed, 24/7, 365 days a year.”

Service above and beyond

Landry’s right-hand man in the service department is Craig Meche. As the service manager, Meche deals with clients ranging from petrochemical companies to small mom-and-pop shops on a daily basis.

“I think one thing that sets us apart from the pack is the fact that our clients have a direct line to us,” said Meche. “Instead of calling another company and going through automatic prompts or 10 people to get to an actual person who can help, they know when they need someone at Scott – they call me directly. That makes a huge difference, especially when you need help now.” One of Meche’s long-term customers, a large chemical plant in Southeastern Louisiana, has come to truly depend on the no-nonsense service he provides.

“We have a rapid response system in place for them,” said Meche. “This particular plant has one machine that is critical to its production. If it goes down, so does the production of this plant. We are always on standby to make sure if that happens, we respond immediately to get them back up operationally, within hours. Not many companies offer that level of service today.”

What do most people not know about this location?

Alan Blount, a service technician for close to a decade with Scott, says there are a few things that most people don’t know about the services the Baton Rouge location provides.

“We not only service and repair Toyota, Hoist and Maximal forklifts here, but we can repair any make or model of forklift,” said Blount. “I think that’s the biggest thing most people don’t know about.”

When asked about an example of a unique customer service story, Blount smiled. “We have a long-term relationship with a local wrapping and shipping company. One day, their main wrap machine went down. They called the manufacturer of that piece of equipment and they told them it would take 7-10 business days to come down and repair it,” said Blount. “They asked us if we could take a look at it, handed me a book on how it operates and within two hours we had it back up and running. I guess you can say we can do it all.”